Refund Policy

Refund Policy

At  Zunep Technologies Pvt. Ltd., we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1 Eligibility
Our return policy lasts for 15 days from the date you receive your order. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

1.2 Conditions for Return
To be eligible for a return, the item must:

• Be unused, unwashed, and in the same condition that you received it.
• Be in the original packaging, with all tags and labels intact.

Certain types of products are exempt from being returned, including

• Custom-made or personalized items (e.g., cut fabrics)
• Clearance or sale items (unless they are defective)
• Intimate apparel (such as undergarments)

1.3 Return Process
To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. Once we approve your return, you will receive instructions on how and where to send the product back.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. Refunds

2.1 Refund Eligibility
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process your refund within 15 business days. Refunds will be credited to the original method of payment.
• Rejected Refunds: If your return is rejected (e.g., due to wear, damage, or non-original packaging), we will notify you, and the item will be returned to you at your expense.

2.2 Partial Refunds
In certain situations, only partial refunds may be granted:

• Products that are returned with signs of use or wear
• Items not in their original condition, damaged, or missing parts for reasons not due to our error

2.3 Late or Missing Refunds
If you have not received your refund after 15 days, first check with your bank or credit card company, as processing times may vary. If you have completed this process and still haven’t received your refund, please contact us.

3. Exchanges

3.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details. You may be responsible for shipping costs for the exchange, unless the item was defective.

4. Non-Returnable Items

Certain products cannot be returned, including:

• Gift cards
• Sale or clearance items
• Customized or personalized products (including fabrics cut to order)
• Intimate apparel (e.g., undergarments)

5. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items valued. We cannot guarantee that we will receive your returned item.